Eka

How is Eka’s TMS different from other solutions?

Eka’s TMS is a fully managed, cloud-native SaaS application with high levels of security, performance and uptime with automatic updates and upgrades. It leverages the power and scalability of cloud infrastructure, cloud native services to deliver a highly optimized and secured application. Some of the salient features that differentiate the application are

Breadth of functionality: Eka’s TMS comes with modular features covering cash management, liquidity management, currency and interest rate risk management, working capital and funding. Users can pick and choose specific functional applications from Appstore that suit their unique business requirements.

Connectivity: Take advantage of an expanding ecosystem of predefined connectors covering ERP, CRM, trade repositories, financial and market data to better manage your key business functions and processes.

Analytics: Eka’s TMS is a comprehensive solution that integrates data management, business intelligence, statistical analytics, and AI capabilities all embedded in one platform. It allows you to make the best possible decisions in the least possible time.

Configurability: Enrich data with user-defined attributes to handle new and evolving business logic using an intuitive and easy to use data enrichment editor, eliminating the need for product customization.

Can users create reports and dashboards on their own?

With Eka’s TMS, users can derive key business insights from their data by creating intuitive visualizations on multiple measures and dimensions. Users can connect to external systems or use data available on Eka’s platform to generate dashboards and reports based on their requirements. The platform supports multiple charting options that include line, bar, scatter, bubble, pivot, tabular, timeline, geo maps, heat maps, cards, slicers etc. and ability to slice and dice data using custom defined measures and calculated fields.

What does Appstore mean?

Eka’s Appstore empowers users to pick and choose functional applications based on their requirement. A customer using the platform could extend their existing solution capability by adding more applications from Eka’s Appstore as business requirements grow and evolve. The applications are designed to address specific business requirements, leveraging platform capabilities to deliver an end-to-end integrated solution. Specifically, for a TMS customer Eka’s Appstore can accelerate the pace of business with rich applications supporting trading & risk, supply chain, business collaboration and financial management. Visit https://eka1.com/app-store/ for more details.

What is a cloud native platform? How is SaaS different from cloud-native?

SaaS stands for software as a service wherein a business can purchase a subscription for software applications hosted in cloud. Cloud-native SaaS applications are typically developed using cloud native architecture and services. These applications leverage features of cloud technology like the elasticity of cloud and increasing computing resources when there is a spike in customer activity. As a result, cloud-native SaaS applications like Eka’s TMS offer a scalable and optimized platform to deliver services faster at a lower overall maintenance cost.

Eka’s Treasury Management Solution is implemented as a SAAS cloud-native platform, which will allow users to not only access Treasury features, but also augment the solution suite by incrementally adding multiple apps that cover the entire procurement to payment value chain.
Eka’s implementation methodology follows a well-defined approach that includes the following:

• Consulting workshops—> AS-IS and TO-BE process mapping.
• Product configuration —> Master data configuration, connectors and integration setup.
• User Acceptance Testing —> Mutually agreed business scenario testing.
• Data Migration and cutover—> Migration of existing data and planning for cutover.
• Go-Live and post go-live support.

For client onboarding and training, Eka has a uniquely designed consulting workshop customized for every client’s needs. A mix of remote, out-of-the-box and collaborative implementation approach is adopted by Eka.

Eka has well refined processes that enabled a record 16 go live in less than 12 months. Any out of the box implementation is completed in less than 100 days.

Eka’s implementation best practices keep our clients ahead of competitors. Some of them are as follows:

• Going live rapidly with out-of-the box implementation and achieving early RoI.
• Deploying trained resources throughout the project duration and ensuring client executive sponsorship and business input into the project.
• Any change of scope is managed through change management process.
• Well defined project governance structure for risk management, monitoring and reporting.

Through its collaborative implementation approach Eka has built full scale delivery capability to enable efficient solution implementations. Eka’s professional services has control over project delivery in the following ways:

• Minimise the time to market for delivery of business value to the client
• Maximise the return on investment (ROI)
• Improve overall customer satisfaction

Client Training:
Client training is included as a part of implementation phase. The training can be either virtual or physical (on premise) depending upon customer convenience. Eka follows train the trainer approach. Under this programme Eka trains the superusers who in turn can train the end-users.

For the continuous training and upgradation Eka offers relevant courses that are pre-recorded by Eka experts. These are available at Eka’s learning and development portal, Ekademy. Upon successful completion of the course, the participant is eligible to receive Eka certification.

Once Eka TMS implementation is up and running, client is offered a three-tiered support model spread over a timeline. Within the first two weeks of the implementation all Eka clients receive hypercare. Under this arrangement, the entire project team is available at the client’s disposal with pro-active lines of communication. This time is utilized for the users to become self-sufficient.

Post hypercare, the next tier of customer service offered by Eka is assisted support, where the erstwhile project team moves out gradually and is replaced by a support team. Any system/user challenges are now addressed by the support team.

During this phase, customers can raise support tickets via online portal offered by Eka or email/ phone. Support SLAs are tracked and monitored using proper governance structure.

Eka offers various client support models based on which customers can chose from a specific package/offers. The support coverage is dependent on the support package ranging from 8/5 to 24/5.

Once the solution and the users acclimatize with each other Eka’s dedicated support team remains at stand-by. Any requirement for updates are met with prompt responses.