Banks invest heavily in product development, security and controls, and relationship management in order to provide the best experiences for their customers. In a budget focused market, however, competitive pricing remains a key corporate driver in bank selection, so banks must maintain vigilance around their pricing models to keep their edge.
Bank Staff Training
You hire great people who are great at sales. Most, however, have gaps in their knowledge about cash management and treasury, restricting their success. Our training courses are designed to be effective, engaging, and targeted. Your staff will understand and apply their training, and you’ll see the results in their client interactions.
Are your sales and relationship management staff the most trusted advisors of your top clients? You’d love to know that when your clients reach an impasse or need help, the first call is to your team, every time. How can you hope to reach that level of trust with a client when most of your team is only focused on the bank’s products and solutions?
Your sales officers must hire representatives who need a thorough understanding of what really drives your corporate and commercial treasury clients. Your key clients and prospects are very busy. Your bank probably extends them credit, so your sales team can usually get an audience out of their sense of obligation. This only provides a very limited window, and making that time count is top priority—moving the meeting from ‘obligation’ to engagement. Through excellent and unique training, you can empower your sales team with techniques to learn your treasury clients’ goals and identify what stands in their way. They will present meaningful solutions to clients, or at least have an educated conversation—the first step down a path to a solution and a deeper relationship.
A meaningful sales process will move you from the banker who pops in every few months to a trusted advisor. Strategic Treasurer’s senior consultants provide a unique, two-track training system to help you develop this process. As former practitioners, bankers, and consultants, they offer unique insights that only a 360º perspective can afford. How are you going to reach your aggressive new goals each year?
Sometimes your team makes a sale, but it seems like the implementation never starts, and therefore the expected revenue never materializes. Strategic Treasurer can work on your client’s behalf to get a stagnant process moving.
Your client onboarding group is ready to help and does help in any and every way they can. However, the client has other obligations, numerous activities, and ample distractions. Dates keep slipping and goals are not met although reasons are given. Too much time is spent chasing, chasing, and chasing…
In other instances, the implementation process may begin, but the services are under-implemented, left at only 50–75% of the expected level. The client declares a project to be complete when it is only partially implemented. The client is exhausted and has three other fires and two other projects that need work as well. This delays the project and lowers their satisfaction level.
As a result of all these delays, your team experiences loss across many spectrums—less revenue than was expected comes in; revenue is also lost as dates continue to slip and resources are required to pour more of their time into the project. All this adds up to an overall loss of profit for the bank.
Our team of experienced onboarders and implementers can help. We can meet with your client and help to establish a reasonable plan, distributing the work that needs to be accomplished on the client side between their team and ours. Oftentimes, with a little bit of background information, our team can complete many tasks and get things moving rapidly. You’ll quickly find your time to revenue decreased when partnering with our team.
Strategic Treasurer hosts multiple webinar presentations annually, each addressing key areas of compliance, finance, or treasury. Webinars provide attendees with up-to-date, accurate information on the addressed topic, as well as key findings from surveys, analyst reports, and projects. Typically, webinars are co-hosted by solutions providers, who are able to provide additional insight and content from an alternate viewpoint. Webinars also provide the opportunity for attendees to earn free CTP credits.
Strategic Treasurer provides quality primary market research through our annual surveys. These surveys are distributed for participation to our active contacts—all treasury and finance professionals. The results are calibrated and released in our survey results reports and webinars. This research provides a solid foundation from which we can advise. Practitioners are able to see how their firms align in comparison to others, which can be helpful in determining if your organization is on track, ahead of the curve, or lagging in a particular area.
The technology landscape is changing rapidly. The amount of data is exploding both inside organizations and outside, and managing this data gracefully is challenging IT groups, finance at large and treasury. From improving visibility and leveraging existing IT investments to improving forecasting and achieving improved efficiency across treasury, the pressure continues to mount. The proper approach must contemplate an environment that supports rapid development, scalability, natural language search and massive amounts of data. In this initial session of the Digital Transformation Strategy series, we will explore the key factors impacting your role and how treasury needs to understand the developing trends and learn how to adapt to the era of big data and modern technology.
On this episode of the Treasury Update Podcast, Host Craig Jeffery sits down with Allen Geller, Managing Director of Raines International, for valuable insights on how to utilize recruiters to position treasurers and organizations for success. They discuss effective recruiting methods, the importance of diversity in the workplace, strategies for placement success and more. Listen in to learn how to maximize your potential in today’s work environment.
Join Craig Jeffery from Strategic Treasurer and Jack Trainor from HighRadius to learn how to scale up a global scale project for cash forecasting.
On this episode of the 2021 Outlook series, Host Craig Jeffery interviews George Zinn, Microsoft’s recently retired Corporate Vice President & Treasurer. They explore his career journey in treasury, reflect on technology across several decades, and discuss his perspective on what differentiates aspiring treasurers. Listen in to this engaging conversation to find out more.
On this episode of the Global Recovery Monitor series, Craig Jeffery and Alexa Cook of Strategic Treasurer deliver Period 20 results from the Global Recovery Monitor. This update reveals new kinds of trends and data around the economy, staffing, travel, organizational liquidity and more. Listen in to hear some surprising expectations reported by the treasury and finance community.
What are debits and credits? Coffee Break Session Host Alexa Cook catches up with Strategic Treasurer’s Managing Partner, Craig Jeffery, to discuss debits and credits. They define what debits and credits are and discuss how they can be viewed differently from the customer side and the accountant side.