Banks invest heavily in product development, security and controls, and relationship management in order to provide the best experiences for their customers. In a budget focused market, however, competitive pricing remains a key corporate driver in bank selection, so banks must maintain vigilance around their pricing models to keep their edge.
Bank Staff Training
Are your sales and relationship management staff the most trusted advisors of your top clients? You’d love to know that when your clients reach an impasse or need help, the first call is to your team. Every time. How can you hope to reach that level of trust with a client when most of your team is only focused on the bank’s products and solutions?
Your sales officers must hire representatives who need a thorough understanding of what really drives your corporate and commercial treasury clients. Your key clients and prospects are very busy. Your bank probably extends them credit, so your sales team can usually get an audience out of their sense of obligation. This only provides a very limited window, and making that time count is top priority—moving the meeting from ‘obligation’ to engagement. Through excellent and unique training, you can empower your sales team with techniques to learn your treasury clients’ goals and identify what stands in their way. They will present meaningful solutions to clients, or at least, have an educated conversation—the first step down a path to a solution and a deeper relationship.
A meaningful sales process will move you from the banker who pops in every few months to a trusted advisor. Strategic Treasurer’s senior consultants provide a unique, two-track training system to help you develop this process. As former practitioners, bankers and consultants, they offer unique insights that only a 360º perspective can afford. How are you going to reach your aggressive new goals each year?
Your client onboarding group is ready to help and does help in any and every way they can. However, the client has other obligations, numerous activities, and ample distractions. Dates keep slipping and goals are not met although reasons are given. Too much time is spent chasing, chasing and chasing…
In other instances, the implementation process may begin, but the services is under-implemented, left at only 50 – 75% of the expected level. The client declares a project to be complete when it is only partially implemented. The client is exhausted and has three other fires and two other projects that need work as well. This delays the project and lowers their satisfaction level.
As a result of all these delays, your team experiences loss across many spectrums—less revenue than was expected comes in; revenue is also lost as dates continue to slip and resources are required to pour more of their time into the project. All this adds up to an overall loss of profit for the bank.
Our team of experienced onboarders and implementers can help—we can meet with your client and help to establish a reasonable plan, distributing the work which needs to be accomplished on the client side between their team and ours. Oftentimes, with a little bit of background information, our team can complete many tasks and get things moving rapidly. You’ll quickly find your time to revenue decreased when partnering with our team.
Craig Jeffery meets with Managing Director of Deluxe Corporation Dave Robertson to discuss the 2020 Modernizing AP/AR Processing Survey results. They examine the mindset shifts and key findings around the influence of recent disruptions, calibration of various pain points that drive change, and other motivators to upgrade AP/AR processes.
What is Bank Account Management? Coffee Break Session Host Alexa Cook catches up with Stephanie Villatoro, Senior Consultant at Strategic Treasurer, to discuss what Bank Account Management (BAM) is. They cover some of the key elements of BAM and how it can vary across the globe.
Survey Results B2B Payments Strategic Treasurer’s B2B Payments survey, developed in partnership with Bottomline Technologies, sought to understand the shifting technologies, strategies, and practices used by organizations across the Business-to-Business (B2B)...
Host Craig Jeffery joins Anita Mehra, VP of Global Financial Services at Microsoft, to discuss ways to support customers and key partners in the most critical times, innovative approaches for business and personal growth, and recommendations to ensure adaptability and resilience across organizations.
This session will cover areas for improving efficiencies in payables from regular operational improvements to strategic shifts. Since we know that defects and errors are the most costly and biggest impediment to improving efficiency the dialog will emphasize tactics used to reduce errors. Finally, having a continuously improving standard is key for maintaining focus on improvements in payables.
Join Craig Jeffery of Strategic Treasurer and Tad Fordyce of Comdata for a webinar on how virtualization functionally works to streamline the payments process, allowing your finance group to scale and adapt in a highly flexible manner.