Banks invest heavily in product development, security and controls, and relationship management in order to provide the best experiences for their customers. In a budget focused market, however, competitive pricing remains a key corporate driver in bank selection, so banks must maintain vigilance around their pricing models to keep their edge.
Bank Staff Training
You hire great people who are great at sales. Most, however, have gaps in their knowledge about cash management and treasury, restricting their success. Our training courses are designed to be effective, engaging, and targeted. Your staff will understand and apply their training, and you’ll see the results in their client interactions.
Are your sales and relationship management staff the most trusted advisors of your top clients? You’d love to know that when your clients reach an impasse or need help, the first call is to your team, every time. How can you hope to reach that level of trust with a client when most of your team is only focused on the bank’s products and solutions?
Your sales officers must hire representatives who need a thorough understanding of what really drives your corporate and commercial treasury clients. Your key clients and prospects are very busy. Your bank probably extends them credit, so your sales team can usually get an audience out of their sense of obligation. This only provides a very limited window, and making that time count is top priority—moving the meeting from ‘obligation’ to engagement. Through excellent and unique training, you can empower your sales team with techniques to learn your treasury clients’ goals and identify what stands in their way. They will present meaningful solutions to clients, or at least have an educated conversation—the first step down a path to a solution and a deeper relationship.
A meaningful sales process will move you from the banker who pops in every few months to a trusted advisor. Strategic Treasurer’s senior consultants provide a unique, two-track training system to help you develop this process. As former practitioners, bankers, and consultants, they offer unique insights that only a 360º perspective can afford. How are you going to reach your aggressive new goals each year?
Sometimes your team makes a sale, but it seems like the implementation never starts, and therefore the expected revenue never materializes. Strategic Treasurer can work on your client’s behalf to get a stagnant process moving.
Your client onboarding group is ready to help and does help in any and every way they can. However, the client has other obligations, numerous activities, and ample distractions. Dates keep slipping and goals are not met although reasons are given. Too much time is spent chasing, chasing, and chasing…
In other instances, the implementation process may begin, but the services are under-implemented, left at only 50–75% of the expected level. The client declares a project to be complete when it is only partially implemented. The client is exhausted and has three other fires and two other projects that need work as well. This delays the project and lowers their satisfaction level.
As a result of all these delays, your team experiences loss across many spectrums—less revenue than was expected comes in; revenue is also lost as dates continue to slip and resources are required to pour more of their time into the project. All this adds up to an overall loss of profit for the bank.
Our team of experienced onboarders and implementers can help. We can meet with your client and help to establish a reasonable plan, distributing the work that needs to be accomplished on the client side between their team and ours. Oftentimes, with a little bit of background information, our team can complete many tasks and get things moving rapidly. You’ll quickly find your time to revenue decreased when partnering with our team.
Strategic Treasurer hosts multiple webinar presentations annually, each addressing key areas of compliance, finance, or treasury. Webinars provide attendees with up-to-date, accurate information on the addressed topic, as well as key findings from surveys, analyst reports, and projects. Typically, webinars are co-hosted by solutions providers, who are able to provide additional insight and content from an alternate viewpoint. Webinars also provide the opportunity for attendees to earn free CTP credits.
Strategic Treasurer provides quality primary market research through our annual surveys. These surveys are distributed for participation to our active contacts—all treasury and finance professionals. The results are calibrated and released in our survey results reports and webinars. This research provides a solid foundation from which we can advise. Practitioners are able to see how their firms align in comparison to others, which can be helpful in determining if your organization is on track, ahead of the curve, or lagging in a particular area.
Building on last week’s podcast on debt and equity, Craig Jeffery and Paul Galloway discuss the differences between the return of capital and the return on capital.
What is reverse factoring? Coffee Break Session Host Alexa Cook catches up with Strategic Treasurer’s Managing Partner, Craig Jeffery, to discuss reverse factoring. They discuss what reverse factoring is and how it can be leveraged. Listen in and learn a little bit about reverse factoring.
Reflective of their name, faster payments are also creating rapid changes both in the payments arena and in the surrounding control requirements. While AR professionals are, as a whole, excited about the opportunities faster payments present, many also recognize some challenges and concerns, raising several questions: What are the different challenges these innovations pose? How will those challenges progress or shift over time? What changes are occurring with control requirements? And finally, given all of that, how can treasury and AR work together to optimize working capital and their overall processes and results in this new environment? This webinar will seek to answer these key questions, shedding light on both what is changing and how AR and treasury can move forward.
1. Consider the different challenges posed by innovations in faster payments and how those challenges progress or shift over time.
2. Gain understanding on the changes occurring with control requirements.
3. Learn how treasury and AR can work together to optimize working capital and their overall processes and results in this new environment.
Field: Accounting – Technical
As fraud attacks proliferate and take many forms, and as criminals become savvier and more relentless, all companies must approach securing payments as a vital and ongoing process. To carry out their role as the “superintendents” of payment security, treasury...
A firm’s debt and equity are important components when investors are watching. What is the cost to fund your operations? What costs are required to make investments or develop new products? In this podcast, Craig Jeffery and Paul Galloway of Strategic Treasurer discuss your WACC or Weighted Average Cost of Capital.
Companies grow and change at different rates. During growth phases, companies can reach a number of transition points where the adoption of new processes is an absolute necessity. Treasury has to both rise and adapt to meet the evolving needs of the organization.
As a company scales, developments need to be made across a number of areas. These include 1) relationships, 2) structures, 3) technology, 4) staffing, and 5) processes. This session will explore how treasury professionals can recognize points of transformation and opportunities to benefit their organization.
Whether you are relatively new to treasury or a seasoned treasury veteran, this session will deepen your understanding of:
• Key indicators that drive transformation (complexity and size)
• How treasury processes need to shift as an organization scales
• Technology that supports visibility, efficiency, and control
• Measurements your team should consider for KPIs
• What your treasury department could and should look like
• Best practices that need to be considered