Banks invest heavily in product development, security and controls, and relationship management in order to provide the best experiences for their customers. In a budget focused market, however, competitive pricing remains a key corporate driver in bank selection, so banks must maintain vigilance around their pricing models to keep their edge.
Bank Staff Training
Are your sales and relationship management staff the most trusted advisors of your top clients? You’d love to know that when your clients reach an impasse or need help, the first call is to your team. Every time. How can you hope to reach that level of trust with a client when most of your team is only focused on the bank’s products and solutions?
Your sales officers must hire representatives who need a thorough understanding of what really drives your corporate and commercial treasury clients. Your key clients and prospects are very busy. Your bank probably extends them credit, so your sales team can usually get an audience out of their sense of obligation. This only provides a very limited window, and making that time count is top priority—moving the meeting from ‘obligation’ to engagement. Through excellent and unique training, you can empower your sales team with techniques to learn your treasury clients’ goals and identify what stands in their way. They will present meaningful solutions to clients, or at least, have an educated conversation—the first step down a path to a solution and a deeper relationship.
A meaningful sales process will move you from the banker who pops in every few months to a trusted advisor. Strategic Treasurer’s senior consultants provide a unique, two-track training system to help you develop this process. As former practitioners, bankers and consultants, they offer unique insights that only a 360º perspective can afford. How are you going to reach your aggressive new goals each year?
Your client onboarding group is ready to help and does help in any and every way they can. However, the client has other obligations, numerous activities, and ample distractions. Dates keep slipping and goals are not met although reasons are given. Too much time is spent chasing, chasing and chasing…
In other instances, the implementation process may begin, but the services is under-implemented, left at only 50 – 75% of the expected level. The client declares a project to be complete when it is only partially implemented. The client is exhausted and has three other fires and two other projects that need work as well. This delays the project and lowers their satisfaction level.
As a result of all these delays, your team experiences loss across many spectrums—less revenue than was expected comes in; revenue is also lost as dates continue to slip and resources are required to pour more of their time into the project. All this adds up to an overall loss of profit for the bank.
Our team of experienced onboarders and implementers can help—we can meet with your client and help to establish a reasonable plan, distributing the work which needs to be accomplished on the client side between their team and ours. Oftentimes, with a little bit of background information, our team can complete many tasks and get things moving rapidly. You’ll quickly find your time to revenue decreased when partnering with our team.
A part of the Treasury Update Podcast, the #GoStrategic series covers a wide range of topics with a focus on how treasury organizations can go strategic. This includes freeing up the organization from operational activities in order to make more time for plans and activities that are considered strategic.
This research polled treasury and finance practitioners, presented with Capital Advisors Group, on how they are evaluating current liquidity risk mitigation processes. We asked questions on macroeconomic changes and new regulations as they impact treasury. Some other topics covered in this survey are short-term investment, risk management, credit evaluation, debt, and more.
Kyriba VP of Sales Steve Bullock meets up with Host Craig Jeffery to discuss trends in treasury. With a focus on financial services and insurance companies, they share profitable insights into these businesses and what other industries can learn from them in both domestic and global markets. Topics of discussion center around technology expectations, data accessibility, software solutions and more. Listen into this engaging conversation to learn more.
What are bank fees? Special Host Alexa Cook catches up with Stephanie Villatoro, Senior Consultant at Strategic Treasurer to discuss bank fees. They dive in and discuss the typical bank fee structure and why bank fee management is so important to all organizations. Listen in to this bite-size session on bank fees and their management.
Managing Partner Craig Jeffery of Strategic Treasurer kicks off the new #GoStrategic series with part one on what it means to go strategic. He provides an overview on why this series is relevant to treasurers and treasury leaders in 2020 and beyond. Topics of discussion focus on three success factors including creating structure around planning, eliminating operational and repetitive tasks, and relentless disciplining on achieving treasury goals. Listen in and enjoy the entire series.
This webinar covers the results and provides insights into the 2020 Treasury Fraud and Controls Survey. This survey’s purpose was to evaluate the current and projected impact of fraud on the finance and treasury environment. Practitioners were polled on their experiences with fraud and on the range of controls, safeguards, and security practices employed to protect their financial assets and information. The data was compiled and is used to educate the industry as to how the fraud landscape is evolving, and how practitioners can better protect themselves and their organizations against attacks.