Banks invest heavily in product development, security and controls, and relationship management in order to provide the best experiences for their customers. In a budget focused market, however, competitive pricing remains a key corporate driver in bank selection, so banks must maintain vigilance around their pricing models to keep their edge.
Bank Staff Training
You hire great people who are great at sales. Most, however, have gaps in their knowledge about cash management and treasury, restricting their success. Our training courses are designed to be effective, engaging, and targeted. Your staff will understand and apply their training, and you’ll see the results in their client interactions.
Are your sales and relationship management staff the most trusted advisors of your top clients? You’d love to know that when your clients reach an impasse or need help, the first call is to your team, every time. How can you hope to reach that level of trust with a client when most of your team is only focused on the bank’s products and solutions?
Your sales officers must hire representatives who need a thorough understanding of what really drives your corporate and commercial treasury clients. Your key clients and prospects are very busy. Your bank probably extends them credit, so your sales team can usually get an audience out of their sense of obligation. This only provides a very limited window, and making that time count is top priority—moving the meeting from ‘obligation’ to engagement. Through excellent and unique training, you can empower your sales team with techniques to learn your treasury clients’ goals and identify what stands in their way. They will present meaningful solutions to clients, or at least have an educated conversation—the first step down a path to a solution and a deeper relationship.
A meaningful sales process will move you from the banker who pops in every few months to a trusted advisor. Strategic Treasurer’s senior consultants provide a unique, two-track training system to help you develop this process. As former practitioners, bankers, and consultants, they offer unique insights that only a 360º perspective can afford. How are you going to reach your aggressive new goals each year?
Sometimes your team makes a sale, but it seems like the implementation never starts, and therefore the expected revenue never materializes. Strategic Treasurer can work on your client’s behalf to get a stagnant process moving.
Your client onboarding group is ready to help and does help in any and every way they can. However, the client has other obligations, numerous activities, and ample distractions. Dates keep slipping and goals are not met although reasons are given. Too much time is spent chasing, chasing, and chasing…
In other instances, the implementation process may begin, but the services are under-implemented, left at only 50–75% of the expected level. The client declares a project to be complete when it is only partially implemented. The client is exhausted and has three other fires and two other projects that need work as well. This delays the project and lowers their satisfaction level.
As a result of all these delays, your team experiences loss across many spectrums—less revenue than was expected comes in; revenue is also lost as dates continue to slip and resources are required to pour more of their time into the project. All this adds up to an overall loss of profit for the bank.
Our team of experienced onboarders and implementers can help. We can meet with your client and help to establish a reasonable plan, distributing the work that needs to be accomplished on the client side between their team and ours. Oftentimes, with a little bit of background information, our team can complete many tasks and get things moving rapidly. You’ll quickly find your time to revenue decreased when partnering with our team.
Strategic Treasurer hosts multiple webinar presentations annually, each addressing key areas of compliance, finance, or treasury. Webinars provide attendees with up-to-date, accurate information on the addressed topic, as well as key findings from surveys, analyst reports, and projects. Typically, webinars are co-hosted by solutions providers, who are able to provide additional insight and content from an alternate viewpoint. Webinars also provide the opportunity for attendees to earn free CTP credits.
Strategic Treasurer provides quality primary market research through our annual surveys. These surveys are distributed for participation to our active contacts—all treasury and finance professionals. The results are calibrated and released in our survey results reports and webinars. This research provides a solid foundation from which we can advise. Practitioners are able to see how their firms align in comparison to others, which can be helpful in determining if your organization is on track, ahead of the curve, or lagging in a particular area.
SWIFT has significantly enhanced its vision and strategy moving from a messaging platform to a transaction management partner. Intelligent adaptation has helped SWIFT adapt over time. Changes in payment and messaging platforms are impacting many companies. Hear how the new payment strategy can influence your understanding of payments whether you are a treasury or payments professional. This has applicability to SWIFT members and those not on the network. This covers even if you aren’t a SWIFT member. APIs, pre-validation, etc. help us to contemplate the new world of control, payments and what is new at SWIFT.
What are collection accounts? On this episode of the Coffee Break Sessions, Host Alexa Cook catches up with Strategic Treasurer’s Managing Partner, Craig Jeffery. They discuss what treasury needs to know about collection accounts, including what they are used for and who typically manages them. Listen in and learn a little bit about collection accounts.
Throughout the global pandemic of 2020 and the early stages of recovery, the Treasury Coalition surveyed treasury and finance practitioners on the impacts of COVID-19 on their businesses and their organizational responses. In this eBook, you will find survey findings...
#144 – Fintech Analyst Report Series – Part 3: Supply Chain Finance & Cash Conversion Cycle Solutions
In this final segment of the Treasury Update Podcast’s Fintech Analyst Report Series, Special Host Meredith Zonsius joins Managing Partner Craig Jeffery to discuss key takeaways from the Supply Chain Finance & Cash Conversion Cycle Solutions Report. Topics of discussion center around factors that affect and drive supply chain finance, today’s challenges and solutions, leading practices and more.
On this second part of the Treasury Update Podcast’s Fintech Analyst Report Series, Special Host Meredith Zonsius sits down with Managing Partner Craig Jeffery to discuss key takeaways from the 2020 Treasury Aggregator Analyst Report. They cover the pain points driving this technology, bank connectivity solutions, leading practices and more. Listen in to the discussion and enjoy the entire series.
On this episode of the Global Recovery Monitor series, Special Host Meredith Zonsius joins Craig Jeffery and Alexa Cook of Strategic Treasurer to discuss period nineteen results from the COVID-19 Impact & Response Survey. With a full year’s worth of data reported, they continue their discussions on the current state of recovery with a view to economic, health and social developments. Listen in to learn the major factors impacting treasury and finance organizations today.