Banks invest heavily in product development, security and controls, and relationship management in order to provide the best experiences for their customers. In a budget focused market, however, competitive pricing remains a key corporate driver in bank selection, so banks must maintain vigilance around their pricing models to keep their edge.
Bank Staff Training
Are your sales and relationship management staff the most trusted advisors of your top clients? You’d love to know that when your clients reach an impasse or need help, the first call is to your team. Every time. How can you hope to reach that level of trust with a client when most of your team is only focused on the bank’s products and solutions?
Your sales officers must hire representatives who need a thorough understanding of what really drives your corporate and commercial treasury clients. Your key clients and prospects are very busy. Your bank probably extends them credit, so your sales team can usually get an audience out of their sense of obligation. This only provides a very limited window, and making that time count is top priority—moving the meeting from ‘obligation’ to engagement. Through excellent and unique training, you can empower your sales team with techniques to learn your treasury clients’ goals and identify what stands in their way. They will present meaningful solutions to clients, or at least, have an educated conversation—the first step down a path to a solution and a deeper relationship.
A meaningful sales process will move you from the banker who pops in every few months to a trusted advisor. Strategic Treasurer’s senior consultants provide a unique, two-track training system to help you develop this process. As former practitioners, bankers and consultants, they offer unique insights that only a 360º perspective can afford. How are you going to reach your aggressive new goals each year?
Your client onboarding group is ready to help and does help in any and every way they can. However, the client has other obligations, numerous activities, and ample distractions. Dates keep slipping and goals are not met although reasons are given. Too much time is spent chasing, chasing and chasing…
In other instances, the implementation process may begin, but the services is under-implemented, left at only 50 – 75% of the expected level. The client declares a project to be complete when it is only partially implemented. The client is exhausted and has three other fires and two other projects that need work as well. This delays the project and lowers their satisfaction level.
As a result of all these delays, your team experiences loss across many spectrums—less revenue than was expected comes in; revenue is also lost as dates continue to slip and resources are required to pour more of their time into the project. All this adds up to an overall loss of profit for the bank.
Our team of experienced onboarders and implementers can help—we can meet with your client and help to establish a reasonable plan, distributing the work which needs to be accomplished on the client side between their team and ours. Oftentimes, with a little bit of background information, our team can complete many tasks and get things moving rapidly. You’ll quickly find your time to revenue decreased when partnering with our team.
Host Craig Jeffery meets up with Treasury Consultant Alexa Cook of Strategic Treasurer to discuss the launch of Coffee Break Sessions, a new show featured on The Treasury Update Podcast. She shares her personal journey in treasury, the purpose and importance of the show, and why it’s relevant to treasury, finance and the business world. Listen in to find out more about this exciting new show released every first and third Thursday of the month.
Banks and corporate treasury groups agree on the top compliance pain – KYC. On this episode of the Treasury Update Podcast, Host Craig Jeffery talks with Marie-Charlotte Henseval, Head of KYC Compliance Services at SWIFT on Know Your Customer Solutions. Topics of discussion center around the history of SWIFT, KYC principles, and the adoption and experience of banks and corporate treasury groups. Listen in to the discussion to find out more.
On this first episode of Coffee Break Sessions, Special Host and Treasury Consultant Alexa Cook of Strategic Treasurer kicks off the new show interviewing Managing Partner Craig Jeffery on how businesses define and view cash and why “Cash is King.” Tune in to their discussion.
Host Craig Jeffery continues his talk with CEO Rich Grossi of ION Treasury on the Power of ION. They dive into an in-depth discussion on behind the scenes elements on the technology front. Topics of discussion center around cloud innovation, market feedback, product expectations and more. Listen in to Part 2 of the Power of ION – Breadth, Depth, Scale and Innovation.
On this episode of the podcast, Host Craig Jeffery sits down with CEO Rich Grossi of ION Treasury to discuss their new and improved strategy and corporate vision. They share valuable insights into how the largest provider of treasury and risk management solutions is driving value for customers and what’s next in their journey. Listen in to the discussion on the Power of ION.
The broader macro-economic shifts combined with reactive changes at central banks adds sufficient background noise to any discussion on investments. On this episode of the Seismic Shifts in Corporate Treasury Series, Craig Jeffery sits down with Managing Director Fred McMullen and Executive Director Rick Wilkinson of Morgan Stanley to discuss major shifts impacting investments today. Listen in to find out more.