Banks invest heavily in product development, security and controls, and relationship management in order to provide the best experiences for their customers. In a budget focused market, however, competitive pricing remains a key corporate driver in bank selection, so banks must maintain vigilance around their pricing models to keep their edge.
Bank Staff Training
Are your sales and relationship management staff the most trusted advisors of your top clients? You’d love to know that when your clients reach an impasse or need help, the first call is to your team. Every time. How can you hope to reach that level of trust with a client when most of your team is only focused on the bank’s products and solutions?
Your sales officers must hire representatives who need a thorough understanding of what really drives your corporate and commercial treasury clients. Your key clients and prospects are very busy. Your bank probably extends them credit, so your sales team can usually get an audience out of their sense of obligation. This only provides a very limited window, and making that time count is top priority—moving the meeting from ‘obligation’ to engagement. Through excellent and unique training, you can empower your sales team with techniques to learn your treasury clients’ goals and identify what stands in their way. They will present meaningful solutions to clients, or at least, have an educated conversation—the first step down a path to a solution and a deeper relationship.
A meaningful sales process will move you from the banker who pops in every few months to a trusted advisor. Strategic Treasurer’s senior consultants provide a unique, two-track training system to help you develop this process. As former practitioners, bankers and consultants, they offer unique insights that only a 360º perspective can afford. How are you going to reach your aggressive new goals each year?
Your client onboarding group is ready to help and does help in any and every way they can. However, the client has other obligations, numerous activities, and ample distractions. Dates keep slipping and goals are not met although reasons are given. Too much time is spent chasing, chasing and chasing…
In other instances, the implementation process may begin, but the services is under-implemented, left at only 50 – 75% of the expected level. The client declares a project to be complete when it is only partially implemented. The client is exhausted and has three other fires and two other projects that need work as well. This delays the project and lowers their satisfaction level.
As a result of all these delays, your team experiences loss across many spectrums—less revenue than was expected comes in; revenue is also lost as dates continue to slip and resources are required to pour more of their time into the project. All this adds up to an overall loss of profit for the bank.
Our team of experienced onboarders and implementers can help—we can meet with your client and help to establish a reasonable plan, distributing the work which needs to be accomplished on the client side between their team and ours. Oftentimes, with a little bit of background information, our team can complete many tasks and get things moving rapidly. You’ll quickly find your time to revenue decreased when partnering with our team.
We're exhibiting at the 2019 AFP Conference Boston, October 20 - 22Evening EventsPanel SessionsExpert InterviewsFree ResourcesPrize GiveawaysEvening EventsHappy Hour Cocktail Party Monday Evening, Post-Conference through 8:30 PM M.J. O'Connor's at the Westin Join us...
Accelerating the Cash Conversion Cycle: Looking Beyond AR, AP, and Cash Event DetailsTuesday Lunch, October 22 11:45 AM - 1:00 PM AFP Convention Center (BCEC) Main Floor, Room 106 (Map) Private room, located on Meeting Level 1 above the Exhibit Hall FloorHosted...
Listen to answers of some of the most frequently asked questions by treasury and finance professionals. Managing Partner Craig Jeffery of Strategic Treasurer shares valuable insights into key elements of centralized connectivity for treasury and accounts payable. Topics of discussion center around payment hubs, treasury aggregators, the importance of these services, and more. Join us as we continue with FAQ’s in Treasury with Round 4.
Changes in technology generally present opportunities for Treasury. Data is being generated at rapidly increasing rates resulting in challenges of access, analysis and sharing. On this episode of the Seismic Shifts in Corporate Treasury series, Host Craig Jeffery talks with Tracy Kantrowitz, VP and Chief Marketing Officer at TreasuryXpress to examine these data challenges in light of Open Treasury – the ability to seamlessly connect systems and data. Listen in to find out more.
Nearly everyone runs to their strengths and leverages the things they know to achieve a certain measure of success. Growth can then cease, and one can become less effective than they otherwise would be. On this episode of the Becoming A Treasurer series, Craig Jeffery examines some common blind spots and identifies methods of effectively compensating for these deficiencies to position treasurers for success. Listen in to learn more.
Your organization is past due for a treasury management system overhaul, but one question remains: are you prepared to take on a technology remodel that affects company operations and global commerce everyday? Before tackling this critical business renovation, be sure the tools you need are at your fingertips.