Survey Results

Modernizing AP/AR Processing

This survey, underwritten by Deluxe, looked at various practices and plans for modernizing and automating AP and AR processes. The influence of recent disruptions, calibration of various pain points that drive change, and other motivators to upgrade AP and AR processes will be examined.

2020 Modernizing AP/AR Processing Survey Report
2020 AP/AR Processing Survey

Depth of Coverage

This new survey is oriented towards treasury and finance practitioners. Topics covered include:

  • Impact of COVID-19 on making and receiving payments
  • Findings in current environment related to a remote workforce and business continuity
  • The biggest pain points of operating in this environment
  • Migration goals and impediments to achieving them
  • Commitment and challenges to migrate to more digital AP/AR processes

Results Webinar Replay

Co-Presented with Deluxe

Date:     Tuesday, September 22, 2020

Time:     11:00 AM – 12:00 PM ET

Where:  This was an online event.

Modernizing AP/AR Processing: 2020 Survey Results Webinar - September 22, 2020
2020 Modernizing AP/AR Processing Survey Infographic

Results Infographic

Take a look at the free infographic for a high-level overview of the results of the Modernizing AP/AR Processing Survey.

Key Findings

There was extensive data covered in this survey. Here is an overview of what we think was most interesting. If these pique your interest or you’re interested in seeing the data behind these findings, make sure to request the full report below.


AR’s Business-Continuity-Plan had significant gaps in 2X the rate of treasury. AR (10%), AP (6%), Treasury (5%).

Moving to a Mix of Outsourcing

AR is pushing hardest to outsource paper-based work and has 3 task categories with expectations of rapid growth (50%+ growth).

Truncated View of Straight-Through Processing

STP is viewed internally, and it infrequently includes the external party.

The Narrow Road: Highly Automated

Only 17% of AP groups and 11% of AR groups consider themselves highly automated.

The Biggest Growth Potentials

Bots with eyes and bots that can log into systems

Control/Security Is a Bigger Driver of AP Automation Than AR Automation

However, efficiency and error reductions dominate

Access the Results Report

Thank you for your interest in our research. Upon submission, you will be sent a link to access the report. It can take a few minutes to receive the email. If you encounter any issues, please don’t hesitate to reach out to our team.