The Treasury Update Podcast by Strategic Treasurer

Episode 299

Prioritizing Relationships over Transactions: The Importance of Payments in Customer Experience with Deluxe

Payment processing is no longer just transactional. It’s now about weaving payments seamlessly into the customer journey. In today’s podcast, Craig Jeffery, Managing Partner of Strategic Treasurer, and Layne Kight, Sr. Product Manager of Digital Payment Solutions at Deluxe, discuss customer expectations across industries like healthcare, utilities, and banking. They discuss how those industries cater to expectations, as well as practical ways the industry has improved over the past decade. Listen in to learn more.


Craig Jeffery, Strategic Treasurer

Craig - Headshot


Layne Kight, Deluxe

Craig - Headshot
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