Episode 299
Prioritizing Relationships over Transactions: The Importance of Payments in Customer Experience with Deluxe
Payment processing is no longer just transactional. It’s now about weaving payments seamlessly into the customer journey. In today’s podcast, Craig Jeffery, Managing Partner of Strategic Treasurer, and Layne Kight, Sr. Product Manager of Digital Payment Solutions at Deluxe, discuss customer expectations across industries like healthcare, utilities, and banking. They discuss how those industries cater to expectations, as well as practical ways the industry has improved over the past decade. Listen in to learn more.
Host:
Craig Jeffery, Strategic Treasurer
Speaker:
Layne Kight, Deluxe
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Related Resources
The Guide to Excellence in Treasury eBook offers strategies and fine-tuned approaches to major areas of challenge for treasurers. Whether you’re aiming to become a treasurer, have just landed the job, or have held the position for years but are still seeking ways to improve and grow, this guidebook should have some ideas that will help you and your organization thrive.
In this episode, Craig Jeffery and Layne Kight discuss the definition and significance of closed loop payments, such as RTP. They discuss their processes and challenges, as well as strategies for efficiently managing diverse payment methods. Listen in to this conversation on the intricate layers of the world of payments.
