Protecting Payments Webinar – Utah AFP
Date: Thursday, July 15, 2021
Times: 12:30 PM – 1:30 PM MT
Where: This is an online event.
This webinar has passed. Check out our upcoming webinars here.
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Visibility, data connectivity and forecasting are crucial to staying afloat in today’s climate, and leveraging new technology is becoming more and more crucial to achieving those goals. From RPA to AI and ML, the alphabet soup is confusing but increasingly important to treasury’s daily life. Learn the fundamentals of these technologies and how they can empower your treasury team to unlock efficiency and access accurate information.
On this episode of the Treasury Update, Host Craig Jeffery joins Kalyani Bhatia, Head of Business Innovation for the Americas & UK Region at SWIFT, to examine payment transformations across the globe. They engage in a wide-ranging discussion covering the latest trends around payment challenges, optimizing newer technologies, enabling instant and frictionless payments, and more. Listen in to this lively discussion to learn how global banks are preparing to leverage new platforms.
Payments are very much in focus these days both for the payer and the payee. One company’s payable is another company’s receivable, but many times, organizations don’t think through the overall experience of a transaction outside of their organization. This can lead to an unsatisfying experience for the supplier, and this lack of satisfaction can boomerang right back on the sender, whether in the form of exception management or numerous connections to resolve an issue or update a setup. Payment efficiency and customer experience are two sides of the same coin. What decreases CX and ruins efficiency? Defects and manual activity. What is the biggest driver of defects and manual activity? A process that is designed with excessive touchpoints. This session will explore the pain points experienced by so many companies and examine strategies that companies deploy to reduce touchpoints, improve customer experience and increase efficiency in the world of payments.