by Brian Weeks | Sep 11, 2025 | Replays, Webinars
If the customer is always right, but their expectations change over time and by age cohort, how can we understand what optimized customer service looks like? How will that vary over time for commercial and corporate customers of banks? Service-channel preferences are shaped by task type, urgency, frustration level, and speed of response. When do customers prefer self-service, AI/chatbot assistance, or direct human interaction? With insights from the treasury and banking industries, this webinar will explore how treasury professionals can evaluate and influence these dynamics to strengthen their organization’s banking relationships and service outcomes.
by Brian Weeks | Sep 8, 2025 | Replays, Webinars
This webinar will explore how AI-powered tools can unlock receivables and strengthen working capital. Attendees will learn how automation can drive more predictable cash flows, lower days sales outstanding (DSO), and reduce bad debt through improved credit and collections practices. The session will also highlight strategies for evaluating solutions to ensure they align with organizational needs and support long-term scalability.
by Brian Weeks | Sep 8, 2025 | Podcast
In this episode, Craig Jeffery talks with Garry Capers of Deluxe about what really drives successful treasury implementations. They explore the roles of people, process, planning, and change management, going well beyond the technology itself. How can teams ensure smoother go-lives, user adoption, and long-term impact? Listen in for practical insights and leadership-level strategy.
by Brian Weeks | Sep 1, 2025 | Podcast
This episode explores the widening treasury skills gap and how organizations can address it. Paul Galloway outlines the pressures of technology adoption, market complexity, and strategic demands, and what treasury professionals and hiring managers can do to keep up. From targeted hiring to “Semper Gumby” adaptability, learn how to build a future-ready team.
by Brian Weeks | Aug 29, 2025 | Replays, Webinars
Agentic AI is emerging as a powerful tool for treasury, particularly in areas where accuracy and agility are essential, such as cash forecasting. Managing processes in a transparent way via the use of agents alters how treasury can run an effective forecast. This webinar will cover the fundamentals of AI and agents, the role of deterministic forecasts, and how agents can streamline forecasting processes on their own and via orchestration of other agents. Examples will illustrate how AI agents detect and adapt to changing financial information, offering treasurers sharper insights and faster responses.
