#316 – Partnering on Fraud – Moving Beyond Education to Recovery (The Hartsema Group)

#316 – Partnering on Fraud – Moving Beyond Education to Recovery (The Hartsema Group)

In today’s podcast, Doug Hartsema from The Hartsema Group shares insights into the critical issue of fraud in banking and payments. He explores why fraud is such a dominant topic and the differences in handling private versus public funds. Doug shares insights on the importance of transparency, collaboration between banks and companies, and effective solutions for payment security. Listen in to learn more.

#315 – Unfiltered Feedback – Getting the Information You Need (The Hartsema Group)

#315 – Unfiltered Feedback – Getting the Information You Need (The Hartsema Group)

In today’s episode of the Treasury Update Podcast, Doug Hartsema from The Hartsema Group discusses the importance of unfiltered feedback for banks and payment firms. He explains how transforming customers into advisors can have a significant impact and highlights the critical differences between customer and advisor voices. He also reads through examples of key customer quotes and discusses their meanings.