Payments are very much in focus these days both for the payer and the payee. One company’s payable is another company’s receivable, but many times, organizations don’t think through the overall experience of a transaction outside of their organization. This can lead to an unsatisfying experience for the supplier, and this lack of satisfaction can boomerang right back on the sender, whether in the form of exception management or numerous connections to resolve an issue or update a setup. Payment efficiency and customer experience are two sides of the same coin. What decreases CX and ruins efficiency? Defects and manual activity. What is the biggest driver of defects and manual activity? A process that is designed with excessive touchpoints. This session will explore the pain points experienced by so many companies and examine strategies that companies deploy to reduce touchpoints, improve customer experience and increase efficiency in the world of payments.
On this episode of the Treasury Update Podcast, Host Craig Jeffery sits down with Chris Clausen, Executive Director of Product Management at Deluxe Corporation, to discuss practices and plans for modernizing and automating accounts payable processes. They examine the influence of recent disruptions, the calibration of various pain points that drive change, and other motivators. Listen in to the discussion to find out more.
Why is KYC so important for corporates? Host Craig Jeffery sits down with Muriel Dewingaerden, Product Manager of KYC Compliance Services at SWIFT, to discuss KYC for corporates. They provide valuable insights on the evolution of KYC, the challenges corporates are facing today, streamlining the compliance process, KYC solutions and more. Listen in to learn how to protect your company from doing business with organizations or individuals involved in illegal activity.
What is robotic process automation? On this episode of the Coffee Break Session, Host Alexa Cook talks with Craig Jeffery to discuss the key points and benefits of robotic process automation (RPA). Listen in to learn more.
On this episode of the Becoming a Treasurer series, Craig Jeffery is interviewed on a chapter in his book, The Strategic Treasurer: A Partnership for Corporate Growth. The chapter, entitled “Being a Partner, Not a Vendor,” lays the intellectual framework and reasons why treasurers must act as a business partner and use their unique strengths to support their organization’s overall success. Listen in to the conversation to learn more.