by Elizabeth Jeffery | Jul 28, 2021 | Replays, Webinars
Payments are very much in focus these days both for the payer and the payee. One company’s payable is another company’s receivable, but many times, organizations don’t think through the overall experience of a transaction outside of their organization. This can lead to an unsatisfying experience for the supplier, and this lack of satisfaction can boomerang right back on the sender, whether in the form of exception management or numerous connections to resolve an issue or update a setup. Payment efficiency and customer experience are two sides of the same coin. What decreases CX and ruins efficiency? Defects and manual activity. What is the biggest driver of defects and manual activity? A process that is designed with excessive touchpoints. This session will explore the pain points experienced by so many companies and examine strategies that companies deploy to reduce touchpoints, improve customer experience and increase efficiency in the world of payments.
by Elizabeth Jeffery | May 11, 2021 | Replays, Webinars
Organizational growth is a good thing, but scaling up isn’t always easy when it comes to payments. Significant efficiency is often necessary to support this growth and keep things running smoothly and securely. This webinar will explore the use of technology and outsourcing for achieving scale and efficiency without compromising safety. Specific topics discussed will include the following:
-Easy of deployment
-Scaling through outsourcing
-Building efficiency throughout the entire payable process
by Strategic Treasurer | Apr 19, 2021 | Becoming a Treasurer Series, Podcast
On this episode of the Becoming a Treasurer series, Author Craig Jeffery is interviewed on a chapter in his book, The Strategic Treasurer: A Partnership for Corporate Growth. The chapter is called “Losses and Fraud: What Can Keep Treasurers Awake at Night.” Topics of discussion center around situations of great loss of assets and liquidity, examples of high profile fraudulent events, and guidance on how treasurers can best protect their organizations. Listen in and enjoy this popular series.
by Elizabeth Jeffery | Mar 19, 2021 | Replays, Webinars
A year into the COVID-19 global pandemic, the Treasury Coalition continues to gather data on the crisis and recovery. The Coalition, formed to assist treasury and finance professionals by means of timely information, collects and distributes data through the Global Recovery Monitor, a brief survey currently run on a bi-monthly basis. Its areas of inquiry include concerns and response plans, economic preparations and outlooks, impact changes, and developments over time. With a full year’s worth of data now, this webinar will review the results of all 19 periods, dive into cross cuts, and discuss what organizations can do moving forward in 2021.
by Elizabeth Jeffery | Mar 10, 2021 | Replays, Webinars
Finance professionals know the vital importance of protecting their payments against the ever-present threat of fraud. As technology evolves rapidly, the modern accounts payable department has many options and tactics available to it for mitigating fraud risks. This webinar will explain those options and tactics, focusing on the use of technology for controls, such as vendor validation, to prevent fraud and manage payments efficiently and securely.
