by Brian Weeks | Sep 11, 2025 | Registration, Webinars
If the customer is always right, but their expectations change over time and by age cohort, how can we understand what optimized customer service looks like? How will that vary over time for commercial and corporate customers of banks? Service-channel preferences are shaped by task type, urgency, frustration level, and speed of response. When do customers prefer self-service, AI/chatbot assistance, or direct human interaction? With insights from the treasury and banking industries, this webinar will explore how treasury professionals can evaluate and influence these dynamics to strengthen their organization’s banking relationships and service outcomes.
by Brian Weeks | Aug 11, 2025 | Replays, Webinars
For solving the challenges we encounter with payments, companies don’t want to be restricted to picking one of many. Faster. Better Information. Secure. Easy. We like the idea that we want more than one…or even all of the above. This session will dig into the challenges companies have with payments and payment rails, over time and currently, and identify how those challenges are being solved across the various domains that matter: time, efficiency, control, flexibility, insight, and visibility. Join us as we cover how new developments with formats, payment rails, and security services help address these challenges.
by Brian Weeks | Nov 18, 2024 | Podcast
In this episode, Craig Jeffery, Managing Partner of Strategic Treasurer, and John Rubinetti, President, B2B Payments at Deluxe, discuss the evolution of payments modernization. They explore how banks are shifting from isolated automation to end-to-end solutions, prioritizing data insights, speed, and collaboration. Listen in to learn more.
by Brian Weeks | Oct 31, 2024 | Replays, Webinars
Payment types are multiplying, with new payment rails offering innovative features around three main priorities: speed, enriched data, and security. Security is always important, rich data is important in most use cases, and speed is a priority in certain use cases. This webinar will look at how payments can be better on a comprehensive basis, rather than focusing on only one dimension. A variety of use cases will be used to explore the need for speed, data, and security in different situations. Attendees will come away with an improved understanding of different payment types and how they address particular use cases at various organizations.
by Brian Weeks | Oct 28, 2024 | Replays, Webinars
The process of implementing new bank services (or, from the bank’s perspective, adding a new customer) is normally characterized as lengthy, painful, and necessary. Given that most companies have to add bank services or shift banks regularly, the need for improvements to onboarding processes is clear. This webinar will examine a number of leading practices for implementation (or onboarding) and show how these matter to both commercial/corporate clients and banks. This will provide the listeners with a blueprint of what to request from their banks and help move the conversations and projects forward more gracefully.
