In this episode, Craig Jeffery and Wes Bryant of SouthState Bank explore the overlapping changes reshaping payments, from instant payment rails and richer ISO 20022 data to evolving fraud threats and Nacha requirements.
This webinar will examine how treasury can build a more comprehensive view of the payment process, connecting responsibilities, risk signals, and controls across the organization.
Payments security remains a critical priority as fraud threats grow more sophisticated and regulatory expectations increase. Treasury teams must adopt layered controls that protect transactions without slowing operations. This webinar will explore key elements of a modern payments security approach, including payments anomaly detection, sanctions screening, account tokenization, and structured workflows. Attendees will gain insight into how these capabilities help identify suspicious activity, reduce fraud risk, support compliance, and strengthen control across the payment lifecycle.
This webinar will examine why overdue receivables are no longer just a downstream collections issue but an early warning signal of broader payment risk.
If the customer is always right, but their expectations change over time and by age cohort, how can we understand what optimized customer service looks like? How will that vary over time for commercial and corporate customers of banks? Service-channel preferences are shaped by task type, urgency, frustration level, and speed of response. When do customers prefer self-service, AI/chatbot assistance, or direct human interaction? With insights from the treasury and banking industries, this webinar will explore how treasury professionals can evaluate and influence these dynamics to strengthen their organization’s banking relationships and service outcomes.