by Brian Weeks | Apr 1, 2024 | Podcast
Payment processing is no longer just transactional. It’s now about weaving payments seamlessly into the customer journey. In today’s podcast, Craig Jeffery, Managing Partner of Strategic Treasurer, and Layne Kight, Sr. Product Manager of Digital Payment Solutions at Deluxe, discuss customer expectations across industries like healthcare, utilities, and banking. They discuss how those industries cater to expectations, as well as practical ways the industry has improved over the past decade. Listen in to learn more.
by Brian Weeks | Jan 4, 2023 | Replays, Webinars
When banks undertake a conversion of systems or banking platforms, the changes can significantly impact their customers. Far too frequently, these changes lead to a less than optimal experience for many clients. Why is this so frequently the case? What can be done to make future changes (major ones) a better customer experience than historical examples? This session will explore the nature of platform changes and identify some significant leading practices to support the success of treasury system and digital platform conversion projects. This session will be presented by Superior, a leading service company that has helped many banks with their platform and client transitions, and Strategic Treasurer, a leading consultancy that has worked with companies to help manage the requisite changes brought about by bank platform upgrades.
by Strategic Treasurer | Sep 9, 2019 | Podcast
Companies are facing a significant amount of payments pain as they grow and expand their global footprint. On this episode, host Craig Jeffery leads the discussion with Roger Comins, Senior Product Manager at GTreasury, on understanding these challenges and finding ways to address them, both internally and externally. Listen in to learn what is changing, why it matters and how it’s impacting organizations, treasury professionals and the end-to-end customer experience.
