by Brian Weeks | Nov 24, 2025 | Podcast
The cost of fraud for banks and credit unions continues to rise, with every $1 lost resulting in nearly $6 in total costs once compliance, operations, and customer trust are factored in. In this interview, Jeff Scott with Q2 will explore how banks can address this growing challenge by shifting from fragmented, reactive defenses to a proactive “Fraud Intelligence” approach. He will discuss how data-driven insights, automation, and integration can reduce inefficiencies, cut the true cost of fraud, and strengthen both protection and customer experience.
by Brian Weeks | Nov 10, 2025 | Podcast
In this episode, Craig Jeffery talks with Sue Caras of Bank of America about how treasury teams can lead with clarity in the face of uncertainty. From liquidity and forecasting to automation and payments, they discuss practical ways to strengthen control and build agility. How can treasurers focus on what they can control and prepare for what they can’t? Tune in to find out.
by Brian Weeks | Apr 1, 2024 | Podcast
Payment processing is no longer just transactional. It’s now about weaving payments seamlessly into the customer journey. In today’s podcast, Craig Jeffery, Managing Partner of Strategic Treasurer, and Layne Kight, Sr. Product Manager of Digital Payment Solutions at Deluxe, discuss customer expectations across industries like healthcare, utilities, and banking. They discuss how those industries cater to expectations, as well as practical ways the industry has improved over the past decade. Listen in to learn more.
by Brian Weeks | Aug 14, 2023 | Podcast
In this episode, Craig Jeffery and Layne Kight discuss the definition and significance of closed loop payments, such as RTP. They discuss their processes and challenges, as well as strategies for efficiently managing diverse payment methods. Listen in to this conversation on the intricate layers of the world of payments.
Speakers:
Craig Jeffery of Strategic Treasurer
Layne Kight of Deluxe
by Brian Weeks | May 22, 2023 | Replays, Webinars
Securing inbound payments and outbound payments continues to be top of mind for many companies. The risks of fraud and data breaches are at elevated levels and continue to rise. In 2022, 65% of financial professionals reported they were victims of either attempted or actual fraud. Fraud considerations on the receivables side are too often ignored or minimized. Securing inbound payments is vital.
This session will explore how you can assess the security processes and standards for payments flowing in through your lockboxes (paper and electronic). What are the common issues that create problems? How can these issues be controlled or mitigated? New security standards are needed to provide reasonable care and control over your inbound payments.
In this webinar, you’ll learn:
-Top considerations to keep in mind when designing an inbound payment process and evaluating services.
-Security questions to know and answers that are required.
