by Elizabeth Jeffery | Jul 28, 2021 | Replays, Webinars
Payments are very much in focus these days both for the payer and the payee. One company’s payable is another company’s receivable, but many times, organizations don’t think through the overall experience of a transaction outside of their organization. This can lead to an unsatisfying experience for the supplier, and this lack of satisfaction can boomerang right back on the sender, whether in the form of exception management or numerous connections to resolve an issue or update a setup. Payment efficiency and customer experience are two sides of the same coin. What decreases CX and ruins efficiency? Defects and manual activity. What is the biggest driver of defects and manual activity? A process that is designed with excessive touchpoints. This session will explore the pain points experienced by so many companies and examine strategies that companies deploy to reduce touchpoints, improve customer experience and increase efficiency in the world of payments.
by Elizabeth Jeffery | Jul 26, 2021 | CTP Credits, Podcast
On this episode of the Treasury Update Podcast, Host Craig Jeffery sits down with Chris Clausen, Executive Director of Product Management at Deluxe Corporation, to discuss practices and plans for modernizing and automating accounts payable processes. They examine the influence of recent disruptions, the calibration of various pain points that drive change, and other motivators. Listen in to the discussion to find out more.
by Elizabeth Jeffery | Jul 12, 2021 | Becoming a Treasurer Series, Podcast
On this episode of the Becoming a Treasurer series, Craig Jeffery is interviewed on a chapter in his book, The Strategic Treasurer: A Partnership for Corporate Growth. The chapter, entitled “Being a Partner, Not a Vendor,” lays the intellectual framework and reasons why treasurers must act as a business partner and use their unique strengths to support their organization’s overall success. Listen in to the conversation to learn more.
by Elizabeth Jeffery | Jul 7, 2021 | Survey Results, Survey Results Reports
Survey Results 2021 Treasury Technology Strategic Treasurer and GTreasury are proud to present the findings from the Treasury Technology Survey with data from over 250 respondents operating primarily across North America and Europe. This annual study polls treasury...
by Elizabeth Jeffery | Jul 2, 2021 | Replays, Webinars
Transforming your treasury operations from manual, paper-laden processes to a modern and efficient technology stack, complete with automation and integration that allow you to focus on strategic tasks, is a worthy goal. Once you’ve decided on a transformation project, though, how do you architect your technology stack? How do you determine what types of technology are right for your department, and perhaps most dauntingly, how do they all need to fit together? This webinar will discuss the ways in which a TMS can act as a cornerstone for your modern technology stack, acting as a single source of truth and tying your other solutions together.
