Webinar: Digital Transformation Strategy Series: Part 2 – Navigating the New Tech Landscape
Visibility, data connectivity and forecasting are crucial to staying afloat in today’s climate, and leveraging new technology is becoming more and more crucial to achieving those goals. From RPA to AI and ML, the alphabet soup is confusing but increasingly important to treasury’s daily life. Learn the fundamentals of these technologies and how they can empower your treasury team to unlock efficiency and access accurate information.
Webinar: Payment Efficiency – Improving Customer Experience by Reducing Touchpoints
Payments are very much in focus these days both for the payer and the payee. One company’s payable is another company’s receivable, but many times, organizations don’t think through the overall experience of a transaction outside of their organization. This can lead to an unsatisfying experience for the supplier, and this lack of satisfaction can boomerang right back on the sender, whether in the form of exception management or numerous connections to resolve an issue or update a setup. Payment efficiency and customer experience are two sides of the same coin. What decreases CX and ruins efficiency? Defects and manual activity. What is the biggest driver of defects and manual activity? A process that is designed with excessive touchpoints. This session will explore the pain points experienced by so many companies and examine strategies that companies deploy to reduce touchpoints, improve customer experience and increase efficiency in the world of payments.
#159 – Modernizing AP Processing Survey Results
On this episode of the Treasury Update Podcast, Host Craig Jeffery sits down with Chris Clausen, Executive Director of Product Management at Deluxe Corporation, to discuss practices and plans for modernizing and automating accounts payable processes. They examine the influence of recent disruptions, the calibration of various pain points that drive change, and other motivators. Listen in to the discussion to find out more.
#157 – Becoming a Treasurer Series: Part 21 – Being a Partner, Not a Vendor
On this episode of the Becoming a Treasurer series, Craig Jeffery is interviewed on a chapter in his book, The Strategic Treasurer: A Partnership for Corporate Growth. The chapter, entitled “Being a Partner, Not a Vendor,” lays the intellectual framework and reasons why treasurers must act as a business partner and use their unique strengths to support their organization’s overall success. Listen in to the conversation to learn more.