#316 – Partnering on Fraud – Moving Beyond Education to Recovery (The Hartsema Group)

#316 – Partnering on Fraud – Moving Beyond Education to Recovery (The Hartsema Group)

In today’s podcast, Doug Hartsema from The Hartsema Group shares insights into the critical issue of fraud in banking and payments. He explores why fraud is such a dominant topic and the differences in handling private versus public funds. Doug shares insights on the importance of transparency, collaboration between banks and companies, and effective solutions for payment security. Listen in to learn more.

#315 – Unfiltered Feedback – Getting the Information You Need (The Hartsema Group)

#315 – Unfiltered Feedback – Getting the Information You Need (The Hartsema Group)

In today’s episode of the Treasury Update Podcast, Doug Hartsema from The Hartsema Group discusses the importance of unfiltered feedback for banks and payment firms. He explains how transforming customers into advisors can have a significant impact and highlights the critical differences between customer and advisor voices. He also reads through examples of key customer quotes and discusses their meanings.

#312 – Learning from Financial Fraud Series Episode 12: Payment Flows – Understanding the Risk

#312 – Learning from Financial Fraud Series Episode 12: Payment Flows – Understanding the Risk

Welcome to another episode of our Learning from Financial Fraud Series. In this twelfth episode, we’ll explore what can be learned from a recent payment flows assessment that led to discovering a fraudulent loss in another area. Craig Jeffery walks us through the attack method, the loss, and the key takeaways. Listen in to learn more.